Placing an order is simple and convenient. Browse through our collection, select the products you like, and add them to your cart. Once you are ready, proceed to checkout, enter your shipping details, and choose your preferred payment method. After confirming your order, you will receive a confirmation message with order details.

Yes, we strive to ensure that all product images displayed on our website accurately represent the actual items. Each product is carefully photographed to reflect its true design, color, and details. However, slight variations in color or appearance may occur due to lighting conditions during photography or differences in screen resolution and display settings. Rest assured, the quality and style of the product you receive will match our standards.

Yes, we offer product exchanges in cases where customers receive the wrong size, incorrect product, or a damaged item. Exchanges are subject to stock availability, and if the requested item is unavailable, a refund may be issued instead. A ₹250 shipping fee and ₹200 handling fee apply to all exchange requests.

Yes, we regularly restock popular and high-demand items. If a product is currently out of stock, it may become available again depending on availability and demand.

We recommend checking the product page frequently or contacting our support team for updates on restocking. In some cases, you may also see new and similar styles added to our collection, giving you more options to choose from.

Yes, Narayani Fashions offers a wide variety of products for all age groups. Our collection includes stylish clothing for women and men, comfortable and trendy outfits for boys, girls, and kids, as well as a selection of toys for children. We aim to provide something for every member of the family.

Delivery timelines depend on the shipping option:

• Standard Shipping: 7–15 working days
• Express Shipping: 5–7 working days
• Free Shipping: Available on orders above ₹4,499 (7–15 days)

Yes, we offer free shipping on orders above ₹4,499. For orders below this value, shipping charges are calculated based on the weight of the products and the selected shipping method.

We accept returns only for products that have manufacturing defects, damage, or quality issues. To process a return, customers must provide a single, uncut 360° unboxing video as proof. Additionally, the product must be unused, unwashed, and returned in its original packaging with all tags intact. A ₹200 handling fee is applicable on all return orders.

We use strong technical and organizational security measures to protect customer data, including encryption, secure servers, firewalls, and restricted access controls. We do not sell or rent personal information and only share data with trusted third-party service providers such as payment gateways and delivery partners when necessary.

No, not all products are eligible for return or exchange. Items such as discounted products, clearance sale items, or products marked as non-returnable are not eligible due to their nature. Customers are advised to carefully read product details before purchasing to avoid inconvenience.

If you receive a damaged, defective, or incorrect product, you must report it within 24 to 48 hours of delivery. You may be required to provide images or a 360° unboxing video as proof. Once verified, the issue will be resolved through a replacement or refund as per policy.

Yes, our website uses cookies to enhance user experience and improve functionality. Cookies help remember user preferences, keep you logged in, and analyze website traffic. While some cookies are essential, others help us improve performance and personalization. Users can disable cookies through browser settings, though some features may not function properly.

No, we do not store your payment information on our servers. All transactions are processed through secure and trusted payment gateways that use encryption to protect your data. This ensures that your financial information remains safe and confidential during transactions.