1. Overview

At Narayanifashions.com, customer satisfaction is our top priority. We aim to provide high-quality fashion products with a smooth and reliable shopping experience. However, if you are not fully satisfied with your purchase, we offer a transparent Refund and Returns Policy to ensure a fair resolution.

By placing an order on our website, you agree to the terms mentioned in this policy. We recommend reading it carefully before making a purchase.

 

2. Eligibility for Returns

We accept returns only for eligible products that meet the following conditions:

Products with manufacturing defects, damage, or quality issues are eligible for return under our return and refund policy, provided a single, uncut 360° unboxing video of the product and packaging is mandatory as proof.

Products must be unused, unwashed, and in their original condition.
Items must be returned in original packaging with tags intact.
Return requests must be initiated within the specified return window after delivery.
Products that are damaged due to customer misuse, improper handling, or alteration will not be eligible for return.

 

3. Return Request Process

To initiate a return, customers must contact our support team through the official contact channels mentioned on Narayanifashions.com.

Once your request is reviewed, our team will guide you through the return process, including pickup or shipping instructions depending on your location.

A ₹200 handling fee is applicable on all return orders and must be prepaid before processing.

Returns sent without prior approval may not be accepted.

 

4. Refund Policy

Once the returned product is received and successfully inspected, we will process the refund if the item meets our return conditions.

Approved refunds will be credited back to the original payment method used during purchase.

Refund processing time may vary depending on your bank or payment provider, but we strive to complete it within a reasonable timeframe after approval.

Shipping charges (if applicable) are non-refundable. Also handling fee is charged unless the return is due to an error from our side.

 

5. Exchange Policy

We also offer product exchanges in cases where customers receive a wrong size, incorrect product, or damaged item.

Exchanges are subject to stock availability. If the requested replacement is not available, a refund may be issued instead.

Exchange requests must be made within the eligible return period after delivery.

A ₹250 shipping and ₹200 handling fee is applicable on all exchange orders and must be prepaid before processing.

 

6. Non-Returnable Items

Certain products are not eligible for return or exchange due to hygiene and product nature.

This may include discounted items, clearance sale products, or any item clearly marked as non-returnable at the time of purchase.

We encourage customers to review product details carefully before placing an order.

 

7. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, you must report it within 24–48 hours of delivery.

To process such claims, customers may be required to provide images or videos as proof.

After verification, we will arrange a replacement or refund as applicable.

 

8. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been processed and dispatched, cancellation requests cannot be accepted.

If a cancellation is approved, the refund will be initiated to the original payment method.

 

9. Shipping for Returns

In cases where return shipping is required, instructions will be provided by our support team.

Customers must ensure the product is securely packed to avoid damage during transit.

We are not responsible for returns lost or damaged during self-shipping without proper tracking.

 

10. Refund Timeline

Once your return is approved, the refund process will begin immediately.

Refunds may take a few business days to reflect in your account depending on banking systems or payment gateways.

We always aim to complete refunds as quickly as possible for a smooth customer experience.

 

11. Policy Updates

Narayanifashions.com reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.

Any changes will be updated on this page, and continued use of our website will imply acceptance of the revised policy.